Help Centre
Frequently Asked Questions
Delivery, returns and refunds — plus how to care for each craft.
Delivery is ₹200 on orders up to ₹2,499, and free on everything above that. The threshold is applied to your order total after any discount.
Orders are dispatched once your payment is confirmed, and we ship across India. Because every piece is handmade and often sent directly from the artisan's region, timelines vary by product and destination. You will receive tracking details by email as soon as your order ships.
Yes. You can pay online by card, UPI, net banking or wallet through Razorpay, or choose Cash on Delivery at checkout.
Sign in to your account before checking out and 20% comes off your product total automatically — no code needed. Creating an account is free. The discount applies to products only, not to the delivery charge.
You can raise a return request within 7 days of delivery using the Return a Product form. Tell us what went wrong and our team will review it. Certain items — customised pieces, jewellery, and anything marked non-returnable on its product page — are excluded for hygiene and craftsmanship reasons.
Email banjarae.in@gmail.com within 48 hours of delivery with your Order ID in the subject line and clear photographs of the damage. Our team responds within 2 business days. If the fault is ours, your delivery charge is refunded too.
Once your return is approved and the item has been checked, refunds go back to your original payment method within 7–10 business days. Delivery charges are non-refundable unless the item arrived damaged or incorrect.
Yes, as long as it has not been processed or dispatched yet. Once an order is on its way we are unable to cancel it — you would need to raise a return instead.
Yes. Every piece is made by hand by artisans across India, and each listing names the state and the craft it comes from. Because they are handmade, small variations in colour, size and finish are normal and are a mark of authenticity rather than a defect.
Yes. We work directly with artisans and their collectives rather than through middlemen, so a purchase supports the maker and helps keep the craft alive. You can read more about the makers we work with on our Artisans page.
Tracking details are emailed to you once your order is dispatched. If you have an account, your orders are also listed under My Account.
Email banjarae.in@gmail.com or call +91 8219512860. You can also use the contact form and we will get back to you.